Christina Baptista, RMT

Registered Massage Therapist

Relax. Release.​ Recover. Renew.

Massage Therapy Practice Communicable Disease Prevention Protocol

Important Updates to the May 29th, 2020. Return to Clinical Practice Covid-19 Safety Plan


Following the June 30th, 2021, College of Massage Therapists of British Columbia update, which reflects BC’s transition to Step 3 of the Province’s Restart Plan, there has been a shift in focus from a Covid-19 Safety Plan requirement to Communicable Disease Prevention Protocol; please note that these changes are in accordance with the BC Centre for Disease Control and WorkSafe BC; however, many of the same policies and procedures will remain status quo:

  1. Patient illness symptom screening will continue prior to scheduled appointments. The patient will be contacted 24-48 hours prior to their appointment time to complete the screening. Stay home and reschedule your appointment if you are unwell. The patient is required to complete pre-treatment screening questions with the RMT prior to all appointments. The patient will receive a phone call (for initial patients) or text message (for subsequent patients) the day prior to their scheduled appointment. If the patient answers "yes" to any of the questions, they must thoroughly discuss this with the RMT, prior to arriving for their appointment, to ensure the lowest possible risk to the RMT's practice environment. It is mandatory to complete this pre-treatment screening and any incomplete screening will result in the appointment being automatically canceled.
  2. If the patient, RMT or someone they spend time with are awaiting the results of a Covid-19 test, the appointment must be canceled until negative Covid-19 test results are obtained. 
  3. Hand washing/sanitization measures will remain necessary prior to entering the clinic, during your appointment and post treatment. Hand washing/sanitizing and social distancing posters will be displayed in common areas, the treatment room and washroom. 
  4. There will be hand sanitizer and tissues available at the clinic entrance, in the treatment room and in the washroom. Patients will wash for a minimum of 20 seconds and/or sanitize their hands immediately upon entering the clinic and immediately prior to leaving. The RMT will open and close all doors for the patient to avoid unnecessary contact with doorknobs.

  5. Hands will be sanitized/washed prior to donning/doffing a mask, and the mask will be immediately disposed of/laundered. Face shields and gloves are available for therapist use, at the patient's request. 

  6. MASK WEARING: Out of an abundance of caution, and an inability to maintain 2 meters of physical distance while receiving a massage therapy treatment, masks will still be required while in our clinic and during your treatment for the time being. Not all our community have received their full vaccinations yet; as a healthcare professional, it is the RMT's responsibility to help keep them safe until they are protected as fully as possible. Patients are encouraged to bring and wear their own mask. Masks are required for the full length of the appointment, for both therapist and patient. Disposable masks will be provided to patients as needed and disposed of in a lined waste bin after a single use. Please ensure that the ear loops on all disposable masks are cut, prior to disposal, to avoid harming wildlife.

  7. To prevent congestion and maintain physical distancing in our busy entry area, practitioners will continue to meet their patients outside of the clinic 2-5 minutes prior to scheduled appointment times. The patient may wait in their vehicle or outside the clinic entrance, until their practitioner collects them for their treatment. The clinic door will remain locked. The patient will maintain 2 meters of physical distance while waiting for their practitioner and upon entering the clinic.

  8. Patients will attend their appointment unaccompanied, unless it is a required caregiver, translator or consenting adult for a minor. If a person from the same household has a scheduled appointment immediately before or after the patient’s appointment, they must wait elsewhere until their scheduled appointment time, as our waiting area remains closed.
  9. A treatment room Hepa/Carbon air purifier will be utilized before, during and after treatments to ensure the best air quality possible.
  10. All forms will be emailed to new patients to be printed and completed at home and brought to their scheduled appointment. If a home printer is not available, the forms may be filled out and emailed back (to [email protected]) the day before the scheduled appointment, to allow time for printing the forms prior to patient arrival.
  11. An initial Covid-19 screening/informed consent form must be completed and signed immediately before the treatment. All appointments will be cancelled, if either the RMT or patient do not pass the screening criteria or consent is not obtained.
  12.  Intraoral TMJ treatments will not be administered at this time. Only extra-oral contact with the patient’s face is to occur, with patient request for treatment and informed consent.
  13. Hydrotherapy devices are permitted to be used, including heating pads and table warmers, provided they are covered by a water-proof cover that can be washed between uses or thoroughly sanitized; fleece and foam table covers are now permitted, provided they are fully covered by a waterproof cover that is able to be sanitized.
  14.  Cash payments are discouraged. Please provide payment via tap Visa/Mastercard ($250 tap limit), debit interac ($100 tap limit). The machine will be sanitized between each use. Bank e-transfers are also accepted. All treatment receipts will be emailed.
  15. Everything that cannot be sanitized has been removed from the treatment room, including fabric furnishings, books, non-essential décor items, etc.
  16. Diligent sanitization and cleaning protocols will remain in place for your continued protection. All points-of-contact in the treatment room will be sanitized between patients, including the massage table, face cradle, oil bottle, light switches, doorknobs, POS machine, tablet, hand sanitizer dispenser, patient’s chair, therapist’s stool, phone, pen, clipboard, desk, etc.
  17.  A clean plastic bin will be provided to place the patient's personal belongings in during the treatment, including clothing, purse, wallet, cell phone, jewelry, etc. The bin will be sanitized between uses.
  18. All blankets, sheets, towels, pillowcases, fleece/flannel face cradle covers and cloth masks will be changed and laundered in hot, soapy water after each patient.
  19.  All high-contact points in the washroom will be cleaned several times per day. This includes doorknobs, light switches, toilet seat/flush handle, toilet paper holder, taps/faucet, sink, soap dispenser, paper towel dispenser.
  20. All garbage cans will be contact-free and lined with plastic bags. These will be emptied at the end of each day and lined with clean liners.
  21. Reusable drinking glasses and the candy dish have been removed from the clinic. Patients are advised to bring their own bottle of drinking water. Bottled water may be requested, if necessary.

Thank you for your continued care, understanding and cooperation as we transition into this next stage with more hope, freedoms and opportunities for connection!

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